1/16/2024 0 Comments Spectrum throttling internet![]() ![]() American Customer Satisfaction Index How do AT&T and Spectrum's customer satisfaction marks compare?Īccording to the American Customer Satisfaction Index, which runs yearly surveys across various product and service categories to gauge - you guessed it - customer satisfaction, the ISP category is having a hard time. Give Spectrum a gold star for that, I say - especially since data caps are definitely a thing with other cable internet providers, namely Comcast Xfinity and Cox.ĪT&T gets strong marks in customer satisfaction from the ACSI. Spectrum doesn't enforce data caps on any of its plans, so you can surf, stream and download to your heart's content without fear of incurring a fee or seeing your speeds throttled. You can also request a self-installation kit, but it isn't available at every address, so you'll need to check with AT&T for eligibility. Instead, new customers can request a self-installation kit for $25.ĪT&T charges $99 for professional installation, though it often waives this fee as part of its online promotions. Spectrum suspended in-home professional installation due to the pandemic so the typical installation fee of $60 doesn't currently apply. Meanwhile, AT&T skips the equipment rental charges completely.īeyond that, here's a quick run-through on the rest of the fine print. You can skip the fee if you swap in a router of your own. I already mentioned the equipment rental fees, but I'll summarize them in case you're skimming: Spectrum plans come with a free modem, but you'll need to pay an extra $5 per month to rent a router that lets you connect wirelessly over Wi-Fi. Are there other terms and fees to expect? ![]()
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